|the saga of the phone!
||[Dec. 13th, 2007|03:03 pm]
(this is what passes for a saga these days)
So after yesterday's post, I decided to go with the RAZR (especially after seeing you can transfer stuff from it to your computer without paying $50 for Motorola's kit, which means I can back up phone numbers and stuff which is wicked cool!), and while I was out running errands I stopped by a T-Mobile store.
The online price was $70, which seemed a little high since I bought my last phone in May of 2005, but I figured if that's the price, that's the price. I got to the store, told the guy I wanted to upgrade my phone, etc. He looked me up in the magic computer and said that it would be $87 after fees and taxes or whatnot (so I'm guessing it's actually the same price as online), but if I waited another month it would only be $20. Said I, "buh?". Turns out I've only had this phone for 21 months, whereas to get the full discount one needs to wait 22 months. I pressed him a little, but he said he couldn't get any more info and to call Customer Care, they may be able to help me out.
Back home, I gave them a call and talked with an enthusiastic-sounding young woman. We went through the song and dance and again she told me that it was $70. I asked about the extra month and said that I had bought my phone in May 2005 and so it had been more than 22 months, but she said that she couldn't tell how long it would be until I got the full discount. She sounded like she couldn't get at that information either - maybe I should have asked to speak to her manager or something? I wasn't feeling very bold at the time.
Honestly, the lack of a working alarm on the phone is pretty bad, but even I can't justify spending an extra $60-70 to get a new phone a month early. I did send an email explaining my situation, saying when I bought the phone and asking whether I could get the discount. The automated email promised a response within 24 hours, so I should hear soon!
The Google 2007 Zeitgest