He had to order parts for it and so made the earliest possible appointment to come and fix it, which was next Friday, November 2. That day didn't work for us so he said to reschedule when we got the parts in.
Parts came today, I rescheduled for the earliest Saturday they had, which was November 10. That makes a total of 32 days from calling in service to (God willing) repair. This does not make me a happy panda.