|Lesson learned: avoid "authorized retailers"
||[Jul. 8th, 2010|12:41 pm]
I got the skinny on my phone today - I did buy it less than a year ago, and the warranty does carry over to the replacement phone, but because I bought it at a Sprint "authorized retailer" and not a corporate store, they sold me a refurbished phone! Maaaaaybe this was mentioned at the time (I was somewhat under duress, having just lost my phone) but I certainly don't remember them saying that. The guy at the store I went to was sympathetic, saying someone came in last week in the same situation. (then I paid for the repair, and I'll get a refurbished phone shipped to me in a few days)
So: from now on, corporate stores for me. It's certainly not clear from Sprint's website, but I guess the "Sprint Store by Direct Store" is supposed to clue me in. That's the Arbor Walk location, to be clear. And apparently the manager of that store was a real jerk to Shawn, so another reason to avoid them!
But, I still like Sprint - cheaper plans, coverage seems fine, and because I'm a "Sprint Premier" member (read: been on any smartphone plan for 6 months) I'm eligible to upgrade phones every year instead of every two years. And the customer service, at least at the corporate store on Capital of Texas (which I am sadly quite familiar with) has been friendly and competent.