|webOS developer situation: unacceptable
||[Jul. 23rd, 2011|04:57 pm]
I develop software for a living, so I tend to be more tolerant of bugs, realizing that even though it seems simple to fix, that isn't necessarily the case. And I've cut HP/Palm a lot of slack in the past from a developer standpoint, but things have recently gotten to a ridiculous point and I have to throw up my hands and rant about it.
Since the TouchPad launched on July 1, the sales numbers for apps have been wrong. And not even wrong in an obvious way - one app has gotten exactly 2 sales per day, while every other (paid) app has gotten zero. There's no notice on the page that things are messed up, although there is a thread on the developer forums. Yesterday, after we were told they had identified the problem and a fix was in the works, the sales numbers dropped dramatically, and now we're told not to trust the numbers until we hear otherwise. And last week, the June app payments were sent out, but for the wrong amount.
I've cut Palm developer relations a lot of slack, since the people are very friendly, their policies are much nicer than Apple's (no fee to join the program or submit apps, no arbitrary rules for rejection, quick turnaround times on reviewing apps), and they seem to realize that the webOS platform needs as many good apps as possible and as such, treat us pretty well. But when I say things like it seems they're chronically understaffed, this is the sort of thing that I'm talking about. And I haven't even touched on the tiny screenshots in the App Catalog and the inconsistent "For TouchPad" labels on apps.
Palm has been a part of HP for over a year now, and I know they've been in a mad frenzy to get the TouchPad out, but the time for excuses is over. I'm not leaving the platform anytime soon but things like this sap my will to work on apps. Please get this taken care of soon!